Pricing Policy

Want us to match a competitors price? Want us to try and beat a competitors price?
Call us on (03) 96545115 or send us an email at sales@colemansmusic.com.au and we will get back to you as soon as possible!

Colemans Music aims to be among the most competitively priced on line music store in Australia. If you find another stores advertised price
to be cheaper than our listed price on line please contact us sales@colemansmusic.com.au and we will gladly endeavor to match or beat it!

All prices listed in our online store are in Australian dollars (AUD) and are inclusive of G.S.T. All prices are correct at time of publishing and every effort is made
to keep pricing fair and up-to-date. All order receipts will include the price of the product at time of purchase plus your shipping or freight charges
including G.S.T. Colemans Music reserves the right to change prices for products displayed in the store at any time and particularly to correct pricing errors
that may appear in the on line store.
If you have a query regarding product pricing please contact us sales@colemansmusic.com.au.

Please Note: We DO NOT match prices from international retailers or distributors.

Faulty Goods

Should your order or item be in any way faulty or defective and if it falls within the Manufacturers Warranty, Coleman’s Music is more than happy to provide you with a new item (within 7 days of receipt of goods), organize a repair on your item or offer you a refund on your item.

We recommend contacting us on (03) 9654 5115 or at returns@colemansmusic.com.au and we'll provide assistance to rectufy the issue or facilitate a return.

If, and when, your item does need to be returned for a Faulty Goods Claim, all Faulty Goods must be accompanied by their purchase receipt or invoice and where possible should be in their original packaging and in a cardboard box or postage satchel.

• We will cover the return cost of faulty or damaged items that are being exchanged for a new or replacement products.

• We will not cover the cost of returns that fall under the 14 Day Returns Policy scheme.

• We will not cover the postage cost of returns that are being returned for a refund.

If you have a query regarding a faulty item please contact us sales@colemansmusic.com.au.

Procedure for Faulty Goods:

1. Send our sales department an email outlining your issue or Warranty Claim. Emails can be sent to returns@colemansmusic.com.au
2. Inform us as to what steps you would like to take to assist you.
3. Once your return has been authorized and you have received a confirmation email, pack your return (along with a copy of your purchase receipt) in its original packaging then inside a postage box or satchel and send your item to:

Coleman’s Music Online Sales Dept.
105 Elizabeth StMelbourne VIC 3000

Warranty

The warranty period on products varies between brands and distributors. Generally most products carry a minimum warranty period of 12 Months. You can feel safe with the knowledge that your On Line purchase is fully covered by a Manufacturers Warranty and that just because you bought an item over the internet that you are in any way disadvantaged in terms of warranty claims or returns.

If an item does need to be returned for a Warranty / Faulty Goods Claim please contact our store to discuss your return procedure.

*Please Note: Warranty Claim returns can also be returned in person to either of our  store locations.

All Warranty / Faulty Goods must be accompanied by their purchase receipt or invoice and should be in their original packaging where possible. If you have a query regarding an items Warranty period please contact us here.

Procedure for Warranty Claims:

Procedure for Faulty Goods:

1. Send our sales department an email outlining your issue or Warranty Claim. Emails can be sent to returns@colemansmusic.com.au
2. Inform us as to what steps you would like to take to assist you.
3. Once your return has been authorized and you have received a confirmation email, pack your return (along with a copy of your purchase receipt) in its original packaging then inside a postage box or satchel and send your item to:

Coleman’s Music Online Sales Dept.
105 Elizabeth StMelbourne VIC 3000

Product Enquiries

If there is a particular product that you are hunting for and you can’t find it in our on line store or we don’t have it listed on line, you can either email us sales@colemansmusic.com.au or call our online sales department on 1 300 272 626 and we will endeavour to assist you as quickly as possible.

We accept:

Credit Cards (Visa, Mastercard or Debit Mastercard) through our Secure Credit Card processing facility. No records of Credit card numbers or information are stored on our system and you can guarantee you order will be processed within 24 hours of payment with this option.

PayPal we now accept payment directly from your PayPal account. Simply select the “PAYPAL” option from the payment method drop-down and click the link to pay through the PayPal gateway.

Bank Deposit / Direct Debit payment option involves transferring us the funds from your financial institution to ours safely and securely from the comfort of your home or from your nearest financial branch. When choosing this option in the checkout you will receive an email directing you as to where to deposit the funds. Alternatively the details can be found here.

Cheque / Money Order payments are also accepted. Please make all Cheques and Money orders out to Colemans Music and post to:

Online Orders
C/-Colemans Music
105 Elizabeth StMelbourne VIC 3000

Security Policy

When purchasing from Colemans Music your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre at sales@colemansmusic.com.au or phone 1300 272 626

SSL provided by Let’s Encrypt

Order Help

Still not sure what’s happening with your order? Can’t find the answers in our Help and Info pages? Contact us sales@colemansmusic.com.au and you will receive a response within 24-48 hours.

Alternatively you can call us on (03) 9799 5400 and speak to our online sales staff.

Monday - Friday 10 am - 6 pm

Saturday 10.30 am - 5.30 pm

Sunday Closed

Want your gear right now? Get in contact via the Webchat or call and speak to our team on 0397995400. If you are located within Victoria, we may be able to facilitate Same Day Shipping.

If you are interstate and need it ASAP, talk to our team about Overnight/Next Day Freight options.

If you require immediate assistance or you wish to pick up an order, you can contact either one of our retail outlets here and they will be glad to help you. If you have a query regarding Trading Hours please contact us sales@colemansmusic.com.au or alternatively On Line Support can be contacted by phoning (03) 9799 5400 during standard business hours.

Retail Outlets – Trading Days and Hours:

City Store

Monday – Friday 10.00am – 6.00pm
Saturday 10.00am – 5.00pm
Sunday closed

Ph. (03) 9654 5115

*trading hours/times are in Australian Eastern Standard Time

We offer Click and Collect, simply choose this option on checkout!

You have the Option to collect from either of our locations. If the item is out of stock at your preferred store, we will transfer your order from our warehouse and this typically takes 2-3 business days.

See below for our retail store opening times and addresses.

Retail Outlets – Trading Days and Hours:

Melbourne CBD Store

105 Elizabeth St, Melbourne CBD

Monday – Friday 10.00am – 6.00pm
Saturday 10.30am – 5.30pm
Sunday closed

Ph. (03) 9654 5115

*trading hours/times are in Australian Eastern Standard Time

Delivery Times

The delivery time on all orders will vary depending on stock availability and your location and/or delivery address. If your order is placed on a weekday before 3pm (Monday to Friday) and your items are In Stock, your order will be dispatched the same or next day by either TNT Road Express , Toll Ipec, StarTrack or Australia Post and you can expect delivery within 2-5* business days. If an order is placed on the weekend it will be dispatched on the next trading day (most likely Monday; and if in stock) and should arrive within 2-5* business days.

*Delivery times are provided as a guide only, depending on unforeseen circumstances delivery times may be longer. Other conditions apply.

If an item is Out of Stock we will advise as to the expected Delivery Time via text, email or phone and will endeavor to keep you up to date with the progress of your order. If you are interested in the status of your order, you can send us an email and we can advise within 24 hours the location of your goods and your estimated delivery time.

Every order is shipped with order tracking information and can be tracked via the providers webiste.

Freight Tracking: sales@colemansmusic.com.au

*Please Note: Most of Colemans Music’s orders (Generally $100+) contain valuable musical equipment. If you will not be at the shipping address to accept delivery of your order, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left our warehouse. Title and risk of loss to all products will pass to you on delivery.

International Orders

At this time Colemans Music does cannot process International online orders through our website; however, for some smaller items (less than 500mm x 500mm in size) we can obtain a freight quote for you and advise if we are able to ship to your location.

To inquire whether the item you are interested in purchasing is eligible for international shipping, please email us sales@colemansmusic.com.au.

Order Help

Still not sure what’s happening with your order? Can’t find the answers in our Help and Info pages?

Contact us sales@colemansmusic.com.au and you will receive a response within 24-48 hours.
Alternatively you can call us on (03) 9799 5400 and speak to our sales staff.

If you are placing an order for a school or government institution you cna select the School Purchase Order option at Checkout.

You can place the Purchase Order number in the notes section of your Shopping Cart or if we don't receive this we will get in contact with you once you have finalised your order.

If you need help you can also talk directly to Luc Travers, our School Representative, on email at luc@colemansmusic.com.au

Freight Charges

Standard shipping on non-bulky or non-Oversized items will be a flat-rate of $11.00. Anything that is classified as “Oversized” or a  “Bulky Item” will incur additional costs which will be displayed at checkout. As a general rule, “Oversize” items are usually approx. $40+ and “Bulky Items” are approx. $130.00+

For further information, contact us on by email sales@colemansmusic.com.au or call us on (03) 9799 5499

Freight costs on all products vary on each item depending on weight and size and are displayed in cart or at checkout.

*Please Note: Some of Colemans Music’s orders (Generally $100+) contain valuable musical equipment. If you will not be at the shipping address to accept delivery of your order, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left our warehouse. Title and risk of loss to all products will pass to you on delivery.

Delivery Method

When you place your order with Colemans Music you have a number of options as to the means in which you receive your goods. You can either choose:

Australia wide(-The shipping price will be displayed at checkout-) – Your order will be packaged accordingly and will be sent by one of our trusted freight partners.

Pick Up – Colemans Store(No charge) – Your order/payment will be processed electronically, then you will be notified as to when your goods are ready for pick-up at ourColemans Store.

Pick Up – Melbourne City Store(No charge) – Your order/payment will be processed electronically, then you will be notified as to when your goods are ready for pick-up at ourMelbourne Store.*Please Note:

We prefer customer’s to have their orders shipped to a business address or workplace. If you are not able to have the item delivered to a business address, extra delivery charges may apply. Some of Colemans Music’s orders (Generally $100+) contain valuable musical equipment. If you will not be at the shipping address to accept delivery of your order, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left our warehouse. Title and risk of loss to all products will pass to you on delivery.

The processing and delivery time on all orders will vary depending on stock availability and your location and/or delivery address.

For Click and Collect order for In Stock items, an order can typically be prepared and ready for collection within 1-2 hours. We will notify you via text, email or phone call when this is ready to collect.

For Shipped orders, If your order is placed on a weekday before 3pm (Monday to Friday) and your items are In Stock, your order will be dispatched the same or next day and you can expect delivery within 2-5* business days.

If an order is placed on the weekend it will be dispatched on the next trading day (most likely Monday; and if in stock) and should arrive within 2-5* business days.

*Delivery times are provided as a guide only, depending on unforeseen circumstances delivery times may be longer. Other conditions apply.

If an item is Out of Stock we will advise as to the expected Delivery Time via email or phone and will endeavor to keep you up to date with the progress of your order. If you are interested in the status of your order, you can send us an email and we can advise within 24 hours the location of your goods and your estimated delivery time.

Freight Tracking: sales@colemansmusic.com.au

*Please Note: Most of Colemans Music’s orders (Generally $100+) contain valuable musical equipment. If you will not be at the shipping address to accept delivery of your order, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left our warehouse. Title and risk of loss to all products will pass to you on delivery.

Delivery Method

When you place your order with Colemans Music you have a number of options as to the means in which you receive your goods. You can either choose:

Click and Collect –  Your order will be processed and then you will able to collect your order from either of our locations. Contactless C&C is still available upon request.

Australia wide(-The shipping price will be displayed at checkout-) – Your order will be packaged accordingly and will be sent byTNT Road ExpressorAustralia Post.For shipping information, please clickhere.

Pick Up – Melbourne City Store(No charge) – Your order/payment will be processed electronically,then you will be notified as to when your goods are ready for pick-upat ourMelbourne Store.

*Please Note:

We prefer customer’s to have their orders shipped to a business address or workplace. If you are not able to have the item delivered to a business address, extra delivery charges may apply. Some of Colemans Music’s orders (Generally $100+) contain valuable musical equipment. If you will not be at the shipping address to accept delivery of your order, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left our warehouse. Title and risk of loss to all products will pass to you on delivery.

Our 14 Day Returns Policy covers YOU, the customer so that if for any reason you are not 100% satisfied with your online purchase you can simply return the goods for a refund. Please note that Items that have been opened will need to be assessed by our team before a refund is approved. Please also note that in some cases a restocking fee may apply. 

Some items may also be rejected for Return based on health reasons (for example microphones and in-ear monitors etc.)

Once a refund is approved, the cost of the goods will be either credited to your customer account for future purchases or money can be refunded to you via your original payment method. If you would like to exchange the goods for a product of equal or lesser value (in which case we will organize a credit for the difference) this can also be arranged!

If you are returning or exchanging an item under the 14 Day Returns Policy, YOU are required to cover the cost of postage/shipping back to us.

Your replacement item will be shipped to you at no extra charge.

All goods must be returned in their original packaging, within a cardboard packing box or postage satchel within 14 calendar days of receipt of goods.

Procedure for return of goods:

Send our sales department an email outlining your issue and reason for return. Emails can be sent to returns@colemansmusic.com.auInform us as to what steps you would like to take to assist you. Once your return/credit has been approved, and you have received a confirmation email, pack youritems(s) in original packaging then inside a box or satchel and return your item to:

Returns @ Online Sales.
c/- Colemans Music

105 Elizabeth StMelbourne VIC 3000

Want us to match a competitors price? Want us to try and beat a competitor’s price? Call us on (03) 9799 5400 or send us an email at sales@colemansmusic.com.au and we will get back to you as soon as possible!

Coleman’s Music aims to be among the most competitively priced online music stores in Australia. If you find another stores advertised price to be cheaper than our listed price on line please contact us sales@colemansmusic.com.auand we will gladly try to match or beat it!

All prices listed in our online store are in Australian dollars (AUD) and are inclusive of G.S.T. All prices are correct at time of publishing and every effort is made to keep pricing fair and up-to-date. All order receipts will include the price of the product at time of purchase plus your shipping or freight charges including G.S.T. Coleman’s Music reserves the right to change prices for products displayed in the store at any time and particularly to correct pricing errors that may appear in the on line store.

If you have a query regarding product pricing please contact us sales@colemansmusic.com.au

Please Note: We DO NOT match prices from international retailers or distributors.

Faulty Goods

Should your order or item be in any way faulty or defective and if it falls within the Manufacturers Warranty or our 14 Day Returns Policy    Coleman’s Music is more than happy to provide you with a new item (within 7 days of receipt of goods), organize a repair on your item or offer you a refund on your item. In any case you are required to contact us returns@colemansmusic.com.auor on (03) 9799 5400 and we will advise the correct steps for you to take.

If, and when, your item does need to be returned for a Faulty Goods Claim, all Faulty Goods must be accompanied by their purchase receipt or invoice and must be in their original packaging and in a cardboard box or postage satchel.

• We will cover the return cost of faulty or damaged items that are being exchanged for a new or replacement products.
• We will not cover the cost of returns that fall under the 14 Day Return Policy offer.
• We will not cover the postage cost of returns that are being returned for a refund.

If you have a query regarding a faulty item please contact us sales@colemansmusic.com.au.

Procedure for Faulty Goods:

1. Send our returns department an email outlining your issue or Warranty Claim. Emails can be sent to returns@colemansmusic.com.au
2. Inform us as to what steps you would like to take to assist you.
3. Once your return has been authorized and you have received a confirmation email, pack your return (along with a copy of your purchase receipt) in its original packaging then inside a postage box or satchel and send your item to:

Returns @ Online Sales

105 Elizabeth StMelbourne VIC 3000

Privacy Policy

This following document sets forth the Privacy Policy for the Coleman’s Music website, colemansmusic.com.au

Coleman’s Music is committed to providing you with the best possible customer service experience. Coleman’s Music is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Coleman’s Music customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Coleman’s Music takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing colemansmusic.com.au, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Coleman’s Music reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Coleman’s Music reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Coleman’s Music welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

We can be contacted at:

Coleman’s Music
105 Elizabeth StMelbourne VIC 3000
Phone: (03) 9799 5400
E-mail: privacy-policy@colemansmusic.com.au

Security Policy

When purchasing from Coleman’s Music your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre at sales@colemansmusic.com.au or phone (03) 9799 5400

SSL provided by Let’s Encrypt

Terms Of ServiceOVERVIEW

This website is owned and operated by Cranbourne Music Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Cranbourne Music Pty Ltd. Cranbourne Music offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting prim an, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. When purchasing from Cranbourne Music, card details are transmitted through an application programming interface. Card details are hosted an encrypted server by Cranbourne Music Pty Ltd.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Cranbourne Music, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Cranbourne Music and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@cranbournemusic.com.au

Cranbourne Music Pty Ltd

105 Elizabeth StMelbourne VIC 3000

ABN: 62 007 131 624
ACN: 077 131 624